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The school of hard knocks approach to the challenges of managing the team you are given. Bare Knuckle People Management helps you to develop strategies to optimize the performance of the team by applying assessing the strengths and weakness of each member of the group. The good news is that all of this advice is actionable now for managers—not just at annual reviews or after expensive assessment surveys!

―Kevin A. Schulman, MD, MBA, Director of Health Sector Management Program, Duke University’s Fuqua School of Business

Posts Tagged ‘perma smiles’

3 Reasons Perma-Smiles Might be Killing Your Team

On the surface, there’s nothing not to love about smiles. I smile when

  • I’m happy, and when
  • I like someone, and when
  • I want to communicate that I’m genuinely pleased.

But smiles can be deceiving. I also smile when

  • I’m pissed off but don’t feel at liberty to say so,
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