Authors

Bare Knuckle People Management is a clever, straight-forward, practical guide to understanding and managing each of your people to get the most out of them. A refreshing break from ‘leadership books’ that insist the key to management success is a one-size-fits-all formula. Finally, a book that speaks directly to the manager for the real world.

—Christopher Heck, Senior Vice President of the National Basketball Association

Posts Tagged ‘smiles’

3 Reasons Perma-Smiles Might be Killing Your Team

On the surface, there’s nothing not to love about smiles. I smile when

  • I’m happy, and when
  • I like someone, and when
  • I want to communicate that I’m genuinely pleased.

But smiles can be deceiving. I also smile when

  • I’m pissed off but don’t feel at liberty to say so,
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